Terms & Conditions

Terms & Conditions

This website is owned and controlled by Wilkinson Williams LLP, trading as Wilkinson Williams. If you use this website, you agree to the terms and conditions set out below. Wilkinson Williams LLP is a limited liability partnership registered in England with registered number OC324946. Our registered office is Heathcoat House, 20 Savile Row, London, W1S 3PR, where you may look at a list of members’ names.

Disclaimer

This website describes services provided in the UK by Wilkinson Williams LLP (a limited liability partnership incorporated in the UK).

While Wilkinson Williams make every effort to ensure that everything on the website is accurate and complete, we provide it for information only, so it is indicative, rather than definitive. We thus make no explicit or implicit guarantee of its accuracy, and, as far as applicable laws allow, we neither accept responsibility for errors, inaccuracies or omissions, nor for loss that may result directly or indirectly from reliance on its content. Users of the website should not take or omit to take any action that relies on information on the website. Wilkinson Williams may correct or update the website without prior notice.

In making the website available, Wilkinson Williams do not imply or establish any client, advisory, financial or professional relationship. Through the website, neither Wilkinson Williams nor any other person is providing advisory, consulting or other professional services.

Interruption

Wilkinson Williams neither guarantees that the website will be uninterrupted or without delay, nor that it will be error-free or virus-free. The website is provided “as is” without warranties of any kind.

Wilkinson Williams will not be responsible and will not accept any liability whatsoever for any viruses which may infect your computer by reason of your use of or downloading of applications (including .exe applications) from this website.

Important information relating to properties displayed on the website

Particulars: Any property particulars are not an offer or contract, nor part of one. You should not rely on statements by Wilkinson Williams LLP in the particulars or by word of mouth or in writing (“information”) as being factually accurate about the property, its condition or its value. Neither Wilkinson Williams LLP nor any joint agent has any authority to make any representations about the property, and accordingly any information given is entirely without responsibility on the part of the agents, sellers(s) or lessor(s).

Photos, etc: The photographs show only certain parts of the property as they appeared at the time they were taken. Some images may have been digitally enhanced. Areas, measurements and distances given are approximate only.

Regulations, etc: Any reference to alterations to, or use of, any part of the property does not mean that any necessary planning, building regulations or other consent has been obtained. A buyer or lessee must find out by inspection or in other ways that these matters have been properly dealt with and that all information is correct.

VAT: The VAT position relating to the property may change without notice.

Information on the website about a property is liable to be changed at any time.

Intellectual property

The content of the Wilkinson Williams website is protected by copyright, trade marks, database rights and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Wilkinson Williams.

Your use of the Wilkinson Williams website

Links: You may provide a hyperlink to the homepage of the website provided that you must remove any such link upon the request of the Wilkinson Williams in writing

Framing: Framing of the website or any of it’s content is prohibited.

You may not use the website for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;

interfering with any other person’s use or enjoyment of the website; or

making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will be responsible for our losses and costs resulting from your breach of the above clauses.

Complaints Handling Procedure

We regret that you have had cause to make a complaint. We have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional service.A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:

Paul Wilkinson MRICS
Senior Partner
Wilkinson Williams LLP
Heathcoat House, 20 Savile Row, London, W1S 3PR
T: 020 7495 4321
F: 020 7495 5432
E: p.wilkinson@wilkinsonwilliams.co.uk

Where your complaint is initially made verbally, we would be grateful if you could summarise the nature of your grievance in writing.

Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Surveyors Ombudsman Service (SOS). This service is free to consumers and can consider any consumer complaints including estate agency related complaints. The contact details for the SOS are:

Ombudsman Services: Property
PO Box 1021, Warrington, WA4 9FE
T: 0330 440 1634 or 01925 530 270
F: 0330 440 1635 or 01925 530 271
E: enquiries@os-property.org
W: www.ombudsman-services.org/property.html

If you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiations, and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure or the mediation process operated by the Royal Institution of Chartered Surveyors.

If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Surveyors and Valuers Arbitration Scheme operated by the Chartered Institute of Arbitrators, 24 Angel Gate, City Road, London, EC1V 2RS from whom details of the Scheme may be obtained.